Privacy Policy

Gentle Giants LLC (hereinafter referred to as "the Company") establishes the following Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service").

Article 1 (Personal Information)

"Personal information" refers to information about a living individual which includes, but is not limited to, name, date of birth, address, telephone number, contact information, and other such descriptive details that can identify a specific individual. It also encompasses data related to physical appearance, fingerprints, voice prints, and information like the insurance number on a health insurance card, which can identify an individual based on the information alone (personal identification information).

Article 2 (Methods of Collecting Personal Information)

The Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver's license number when users register for use. Additionally, the Company may collect information about transactions involving users' personal information and payment information conducted between the users and partners, as well as from its partners (including information providers, advertisers, and ad recipients, hereinafter referred to as "Partners").

Article 3 (Purposes for Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

1. For the provision and operation of the Company's services.

2. To respond to inquiries from users (including verification of the user's identity).

3. To send emails about new features, updates, campaigns, and other services offered by the Company to users who are using the services.

4. For necessary communication such as maintenance and important notices, and to identify and deny service to users who violate the terms of use or attempt to use the services for fraudulent or improper purposes.

5. To allow users to view, modify, delete their registration information, and view their usage status, and to bill users for paid services.

6. For purposes related to the above-mentioned uses.

Article 4 (Changes to the Purpose of Use)

The Company will only change the purpose for using personal information if the new purpose is reasonably considered to be related to the original purpose. In the event of a change in the purpose of use, the Company will notify users of the revised purpose by the Company's prescribed methods or announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without obtaining user consent in advance, except in cases permitted under the Personal Information Protection Law and other laws. This includes situations where it's necessary for the protection of life, body, or property and it's difficult to obtain consent; for public health or child development where obtaining consent is difficult; and where necessary for cooperation with government agencies or public corporations in executing tasks defined by law, where obtaining consent could impede these tasks.

Despite the provisions above, in cases such as outsourcing personal information handling within the necessary scope for achieving the stated purposes, business succession due to merger or other reasons, or joint use of personal information after informing or making the information easily accessible to the individual, the recipients of such information are not considered third parties.

Article 6 (Disclosure of Personal Information)

When an individual requests disclosure of their personal information, the Company will provide this information without delay. However, if the disclosure falls under certain conditions that might affect the rights and interests of the individual or third parties, or significantly hinder the Company's operations, or violate other laws, the Company may not disclose all or part of the information. In such cases, the individual will be promptly informed of the decision not to disclose. There is a fee of 1,000 yen per request for disclosing personal information. However, non-personal information such as browsing history and characteristic data will not generally be disclosed.

Article 7 (Correction and Deletion of Personal Information)

Users can request the Company to correct, add, or delete (hereinafter referred to as "correction, etc.") their personal information if it is incorrect, following the procedures established by the Company. Upon receiving such a request, if the Company deems it necessary to comply, it will promptly make the appropriate correction, etc. to the personal information. The Company will also promptly notify the user whether the correction, etc. has been made or if the decision has been made not to make any corrections.

Article 8 (Suspension of Use of Personal Information)

If an individual requests the Company to stop using or delete their personal information because it is being handled beyond the scope of the stated purposes or was obtained through improper means, the Company will conduct a prompt investigation. Based on the investigation, if it is deemed necessary to comply with the request, the Company will promptly suspend or delete the personal information. The Company will also notify the user promptly about the action taken or decision not to suspend or delete the information. In cases where suspension or deletion of personal information is difficult or costly, alternative measures to protect the user's rights and interests will be considered.

Article 9 (Changes to the Privacy Policy)

The content of this Privacy Policy can be changed without notifying users, except for matters specifically governed by laws or stipulated differently in the Policy. Unless otherwise specified by the Company, any changes to the Privacy Policy will become effective when posted on this website.

Article 10 (Inquiries)

For inquiries related to this Privacy Policy, please contact Gentle Giants LLC at their Tokyo office. The representative is Teihisa Kobayashi, and the Planning and Development Department handles these matters. You can reach them via email at info@gentlegiants.llc.